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GENERAL INFO

Welcome to Turt Collectibles, your trusted source for authentic trading card game products at fair prices. Founded by Tony, James, Mike, and Rocco, we’re passionate collectors and players dedicated to making TCGs accessible for everyone. Whether you’re building your dream deck or hunting for rare pulls, we promise genuine items, competitive pricing, and exceptional service. Thank you for choosing Turt Collectibles—where fairness and community come first! Let us know if you'd like further adjustments!

SATISFACTION & PRIVACY POLICY

At Turt Collectibles, customer satisfaction is our top priority. We take pride in providing comprehensive service and support to our valued customers. Whether you have questions about our products, need assistance with an order, or simply want to chat about TCGs, our dedicated team is here to help.
Our commitment to customer care extends to our detailed privacy and safety policy. We prioritize the security and confidentiality of your personal information, ensuring that your data is handled with the utmost care and protection.

SHIPPING POLICY

At Turt Collectibles, we are committed to fast and reliable shipping so you can receive your order as soon as possible.

  • Processing Time: All orders will be shipped within 1-2 business days. If, for any reason, we are unable to fulfill your order within this timeframe, we will contact you promptly.

  • Shipping Method: We ship all orders via USPS Ground Advantage, which typically delivers within 3-5 business days after shipment.

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.

If you have any questions about your order’s shipping status, feel free to contact us at turtcollectibles@gmail.com. Thank you for choosing Turt Collectibles!

RETURN & REFUND POLICY

At Turt Collectibles, we strive to provide high-quality products and excellent service. Please review our refund and return policy before making a purchase:

  • No Refunds on Opened Products: All sales are final on opened trading card products. We cannot accept returns or refunds once a product has been opened.

  • Returns for Unsatisfactory Products: If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue, including offering a return or replacement if necessary.

  • Customer Responsibility for Return Shipping: If the product arrives as described but you still wish to return it, you may do so at your own expense. The item must be in its original, unopened condition, and a restocking fee may apply.

For any return inquiries, please reach out to us at turtcollectibles@gmail.com. Thank you for choosing Turt Collectibles!

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

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